Refund policy
No Returns
Due to the high cost of return shipping, we do not accept returns. However, we are committed to ensuring your satisfaction and will work with you to resolve any issues with your order.
Refunds & Replacements
If there is a problem with your order, we offer the following resolutions:
- Full refund to your original payment method
- Replacement item shipped to you at no additional cost
What We Cover
While we do not provide warranties, we do cover the following issues:
- Defective items — products that are faulty or not functioning as intended
- Damaged items — products that arrive damaged during transit
- Fulfillment errors — incorrect items or quantities received
How to Make a Claim
To request a refund or replacement, please follow these steps:
- Contact us within 3 business days of receiving your order.
- Provide your order number and a description of the issue.
- Include clear photos or videos showing the defect, damage, or error.
Claims submitted without supporting evidence or outside of the 3 business day window may not be eligible for a refund or replacement.
Resolution
Once we receive your claim with the required evidence, our team will review it and get back to you as soon as possible with the appropriate resolution.